Consumer Rights, Refunds & Complaints

Refunds & cancellation

ApplyArc offers a free plan so you can test the AI tools before paying. Pro is £19/month via Stripe. You can cancel anytime in one click from Settings or the Stripe billing portal; cancellation takes effect at the end of your current billing period and you keep Pro until then.

Pro fees are non-refundable and we do not refund partial periods. When you upgrade you ask us to start your Pro access immediately, so the standard 14-day money-back period (the cooling-off right under the Consumer Contracts Regulations 2013) no longer applies once that access begins. The full clause is in our Terms.

Your statutory rights

Nothing in our Terms removes the rights UK law gives you. Under the Consumer Rights Act 2015 the service must match how we describe it and be provided with reasonable care and skill. If a Pro feature genuinely does not conform to its description you are entitled to a remedy, normally us putting it right, and where that is not possible a price reduction or refund. A blanket non-refundable line never overrides those rights.

Pro turns your skills and experience into stronger cover letters, resume feedback, interview prep and follow-ups. The output is a starting point you review and edit, not a finished document we guarantee will land you a job.

How to raise a complaint

Email support@applyarc.com with your account email and what went wrong. We read every message and aim to reply within 2 working days. If you are not happy with our final response, ask us for a deadlock letter so you can escalate.

If we cannot resolve it together (ADR / ODR)

UK consumers can get free advice from Citizens Advice (0808 223 1133). EU consumers can get free help with cross-border disputes from their national European Consumer Centre (the ECC-Net). You can also raise a card dispute with your bank, though contacting us first is almost always faster.